MGT 461 - Managing Through Systems and Quality
(Perquisite: MGT 351)
Systems theory provides a powerful way to understand work organizations: as interacting, inter-dependent systems. Managing effectively through systems involves working with vision, with empowered, growing people with a customer orientation, with good measures and analysis, and with a continuous improvement culture. This course will focus on these quality management approaches that form the underpinning of tomorrow’s management practices.