Jun 03, 2023  
Undergraduate Catalog 2016-2017 
Undergraduate Catalog 2016-2017 [ARCHIVED CATALOG]

OIM 363 - (W) Quality Management

3 cr.

(Prerequisite: STAT 252 )

The philosophy of Total Quality Management (TQM) and issues concerning its implementation are studied, covering the approaches of well-known leaders in the field, e.g., Deming. Topics include employee empowerment, quality-improvement tools, cross-functional teams, leadership for quality, statistical-process control, process capability, Taguchi methods, ISO 9000 standards, and the role of inspection in quality management.