OM 545 - Quality Management

3 cr.

(Prerequisite, MBA 501A and MBA 504C)Quality Management provides the means for the organization to define its culture and to support the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. Topic coverage focuses on applying various continuous improvement techniques such as statistical process charts and assessment frameworks (e.g., Deming’s philosophy, Baldrige Criteria, ISO 9000) in order to achieve world class quality.