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    University of Scranton
   
 
  Dec 13, 2017
 
 
    
Undergraduate Catalog 2013-2014 [ARCHIVED CATALOG]

OIM 363 - Quality Management

3 cr.


(Prerequisite: STAT 252 )

The philosophy of Total Quality Management (TQM) and issues concerning its implementation are studied, covering the approaches of well-known leaders in the field, e.g., Deming. Topics include employee empowerment, quality-improvement tools, cross-functional teams, leadership for quality, statistical-process control, process capability, Taguchi methods, ISO 9000 standards, and the role of inspection in quality management.